At Velora Market, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
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Returns: You have 14 days from the date of delivery to request a return for your item.
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Condition: Items must be in their original packaging, unused, and in the same condition that you received them.
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Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original payment method.
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Shipping: Please note that the customer is responsible for return shipping costs unless the item arrived damaged or defective.
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Please note: Due to pet health and safety regulations, items like pet beds, grooming tools, or toys that show signs of use, wear, or pet hair cannot be accepted for return or exchange unless they arrived defective.
If you have any questions, feel free to contact us at marketvelora351@gmail.com